Case Study on Customer Quality Feedback at Apple Computer

In the fast- paced personal computer industry, it would be very tempting for a computer company to rush ha new product to market without taking the time to solicit customer input and feedback during the customer input and feedback during the product development cycle. To avoid this temptation and to highlight its commitment to customer satisfaction, Apple computer has developed a program called Customer Quality Feedback (CQF). CQF is a hands-on program providing Apple engineers with the ability to communicate with potential end users during the entire development cycle of an Apple product. The program integrates many of the features of a focus group but is sustained on an ongoing basis. It is also a very substantive and useful tool for Apple because it keeps the company attuned to the needs, preferences, and desires of its end users. For people interested in participating in the program, Apple has posted an application form on its website. The application form is fairly comprehensive and outlines the terms and conditions of participation. Although the program is open to anyone, it is clear that Apple wants well-informed participants who will stick with the program. Participants are selected based on their interest, ability to provide timely information, commitment to working with Apple personnel, and the suitability of their computing environment as it relates to Apple’s current needs. Once selected, the participants become an integral part of the development process for the products they are evaluating. They are provided early prototypes of Apple products and are asked to provide feedback pertaining to the product’s features, interaction with employees, ease of use, performance, compatibility with third party software, and other topics. The participants are also asked to provide suggestions as the product development cycle matures. The information provided by participants is fed directly to the apple engineers who are developing and testing the products. The overriding objective of the program is to incorporate customer input into the development of Apple products before they are shipped, rather than waiting for customers to react to the company’s products after they are made available for sale. Prior to a product launch, the CQF participants involved with the product are asked to write testimonials about their input into the product’s final design. These testimonials are used by Apple to demonstrate to other potential end users how Apple incorporates user feedback into the design and development of it products. Apple’s CQF program is a good, example of a proactive approach to satisfying customer needs. It is also evidence of the company’s willingness to â€Å"listen to the voice of the customer† in its product development and design. These are important steps in the development of a customer-driven approach to quality.

Vinland Saga’s

VINLAND SAGAS: THE QUEST TO NORTH AMERICA BY: KAMALJOT BRAR 5206404 HISTORY 1F90 PREPARED FOR: AARON RODENBURG 3, THURSDAY, 1000-1100 DUE: OCTOBER 11th 2012, SUBMIT: OCTOBER 11th 2012 A saga is described to be a short story with historical significance that summarizes in detail events that took place during a certain period of time. In terms of Ancient Scandinavia and the Viking Age, sagas are stories of voyages of Vikings that include subjects like migration, battles, and family and inter-societal interactions.These sagas were written by unknown authors well after the actual events occurred. The Vinland Sagas translated by Keneva Kunz and edited by Gisli Sigurdsson includes two accounts of the Norse voyage to North America; The Saga of the Greenlanders and Eirik the Red’s Saga. Both sagas help to describe the journey to discover North America. However, each tell the prose in a different perspective. The differences between the two sagas include the initial accidental discover y of lands west of Greenland, the discovery of Keel Point, and the voyage by Thorvald.On the other hand there were also similar aspects of the sagas that include the way the western lands were discovered and named, the story behind Leif and the shipwrecked crew, and the length of the voyages. While both sagas are detailing the events of the Icelandic migration to North America, they are not completely identical in the way the events are summarized. One difference between the two sagas is the initial discovery of the lands to the west of Greenland. In The Saga of the Greenlanders, after Bjarni initially noticed the lands to the west, curiosity spread amongst the people of new lands.Leif was the first to venture to the West in hopes to find the lands; he soon purchased Bjarni’s ship and led on a voyage of his own with fellow companions. 1 However, Eirik the Red’s Saga records the initial discovery of the new lands by the voyage by Karlsefni and Gudrid who were accompanie d by Freydis, Thorvard, Thorvald, and Thorhall. 2 This shows the discrepancy between the sagas and questions validity of who actually found and named the lands. The 1 second difference between the two accounts is the origin of Keel Point.The first saga tells the reader after Thorvald’s ship was wrecked, he announced to his companions that the spot of this unfortunate event will be called Keel Point. 3 Instead, the second saga reveals that Keel Point was just another piece of land named by Karlsefni and Gudrid’s voyage, after they witnessed seeing a keel of a boat around that area. 4 This difference outlines the different perspective the writers had in the story, it forces one to question the meaning of that ship wreck. Another difference is the role of Thorvald, and how it differs between the two sagas.Thorvald in the first saga is seen more independent as he leads his own voyage with his own companions after he thinks Leif did an inadequate job in exploring Vinland. 5 His role in the second saga is altered. He does not lead his own voyage, instead travels along with Karlsefni and Gudrid during their voyage to Vinland. 6 The less importance of Thorvald in the second saga makes historians believe that the writer of the first saga could have been closer to Thorvald which gives him more of an image. Along with the differences, the sagas do have many details of the voyages that can be closely comparable.In both the sagas the reader is told about the discovery of the lands west of Greenland by an accidental occurrence. The first saga describes Bjarni’s discovery of the lands to happen after his ship is blown off course to Greenland where he was going to meet with his father. 7 This is similar to the second saga where Leif finds Vinland by chance, when he is tossed about in the sea while on his way to Greenland to spread Christianity. This allows one to validate the route taken by the voyagers to North America. Another similarity between the two accounts is the story about Leif and how he earned the nickname Lucky.In the first saga, Leif comes across a group of stranded men 8 2 on a skerry and ends up rescuing fifteen of them. 9 This story is alike to the one from the second saga. Leif on his way to Greenland comes across a shipwreck, where he finds men in trouble; he ends up taking them home and sheltering them during the winter. 10 Thus, he gains the nickname Leif the Lucky. This similarity not only shines light on Leif Eirikkson, but also helps to confirm Leif’s voyage to Greenland, since both the accounts agree upon the event.The last similarity is the close connection between the lengths of the voyages. During Leif’s voyage in the first saga it is said that the time spent at sea between one point to another was two days. From Markland to the discovery of Vinland it took Leif two days at sea. 11 Likewise in the second saga the voyage of Karlsefni and Gudrid had similar lengths to the voyage of Leif. Ident ically to Leif, Karlsefni’s voyage from Markland to Vinland also took two days at sea. 12 Since both sagas describe the oyages to have taken the some amount of time, it allows historians to value this source in validating the discovery of the lands because there is no discrepancy between the length of time spent at sea. As a secondary source The Vinland Sagas prove to be a valuable piece of history. Not only because the sagas are the only account available from the 11th and 12th century, but that the accounts together help to piece together the voyages made by the Vikings to America. Together the sagas compliment each other because they help to give different perspective of the Vikings discovery.Since there are many similarities between the two, it allows historians to infer that the sagas truly are factual pieces of evidence to the past. They are also important because it removes the stereotype of the Vikings being nothing but pure savages. It shows that the Vikings were suc cessful pioneers and made profound discoveries 3 In conclusion the sagas hold both differences and similarities. The differences they had was the person who initially had discovered and named the new found land, the origin of the place called Keel Point, and the role of Thorvald as a voyager.In contrast the similarities they held included the naming and way the lands were discovered, Leif’s reputation of being Lucky, and the identical travel time on sea. Although the sagas may fluctuate with the differences and similarities, this source of history is still very feasible and valuable when looking back to the 11th and 12th century during the Viking Age. 4 Notes 1. Gisli Sigurdsson, â€Å"The Saga of the Greenlanders† In The Vinland Sagas, trans. Keneva Kunz (London: Penguin, 2008), 5-7. 2. Gisli Sigurdsson, â€Å"Eirik the Red’s Saga† In The Vinland Sagas, trans. Keneva Kunz (London: Penguin, 2008), 40-41. . Sigurdsson, Greenlanders, 10. 4. Sigurdsson, Eiri k the Red, 41. 5. Sigurdsson, Greenlanders, 9-10. 6. Sigurdsson, Eirik the Red, 40. 7. Sigurdsson, Greenlanders, 4. 8. Sigurdsson, Eirik the Red, 34-35. 9. Sigurdsson, Greenlanders, 8-9. 10. Sigurdsson, Eirik the Red, 35. 11. Sigurdsson, Greenlanders, 6. 12. Sigurdsson, Eirik the Red, 41. 5 Bibliography Sigurdsson, Gisli. â€Å"Eirik the Red's Saga. † In The Vinland Sagas. Translated by Keneva Kunz London: Penguin, 2008. 23-51. Sigurdsson, Gisli. â€Å"The Saga of the Greenlanders . † In The Vinland Sagas. Translated by Keneva Kunz London: Penguin, 2008. 1-23. 6

Analysis Of The Book Section One Beer - 1278 Words

Section one Beer: The book begins by informing us about the history of beer and of cereal grains, the start of farming, the beginning migrations, and the building of river valley societies in Egypt and Mesopotamia. He says beer was a discovery not an invention, and how it was first used to show the social classes and to show money and power. As urban water became more polluted, beer also became a must to stay hydrated. Beer became part of civilization and was the beverage of choice of a new born baby to an elderly man. Section two Wine:Wine is introduced through a discussion of early Greek and Roman society. Wine was initially associated with social class because of its rarity and showed power and money. As it became more a part of greek†¦show more content†¦Sailors drank grog (watered-down rum), which helped to alleviate scurvy. Standage argues that rum was the first globalized drink of oppression. Its popularity in the colonies, where there were few other alcoholic beverage choices, led to distilling in New England. This, he argues, began the trade wars which resulted in the molasses act, the sugar act, the boycotts of imports, and a refusal to pay taxes without representation. Indeed, he wonders whether it was rum rather than tea that started the American Revolution. He also discusses the impact of the whiskey rebellion. The French fur traders use of brandy, the British use of rum, and the Spanish use of pulque all point to how spirits were used to conquer territory in the Americas. Sp irits became associated not only with slavery, but also with the exploitation and subjugation of indigenous peoples on five continents as colonies and mercantilist relationships were formed. Through a look at spirits, students can better understand the spread of technology, exploration, the use of Arab technology, the spread of disease, slavery, trade relationships, revolution, and the subjugation of indigenous peoples. Section four Coffee: Standage presents the history of coffee from its origins in the Arab regions in Europe, addressing the initial controversy that the beverage generated in both locations. As a new and safe alternative to alcoholic drinks and water, some argued that it

The Meaning of Topics for Classification Essay

The Meaning of Topics for Classification Essay If you are supposed to compose an argumentative essay, the very first thing you have to do is to understand its most important features and structure. When you choose a topic, don't forget about the duration of your paper. Make certain that you understand how to reveal the heart of your topic and write a strong paper. Writing classification article subjects stands out as the starting point of any document creating as a result of simple fact the subject can learn what the paper will most likely be concerning, what are the principal problems are, and so on. Let's start with the principal principles that can be vital for classification essay writing, and that indicates you're prepared to make a mindful assortment of theme in line employing the types that you want to pay for. In a situation one time a professor asks to compose a great article, a couple students get really frustrated because of how it's tricky to select one of the most effective classification essay topics for article operates. There's no need to worry because we're here to help you submit your classification essay without hustling in any way. No any man or woman can deny the truth that classification essay is a tricky type of essay and it might make one wonder what things to do and the way to succeed. Essay types may even be categorised as purpose-driven. Popular themes for academic papers can be seen on our site too. These topics aren't suggested for middle school students. A lot of these topics will do the job for many subjects in many distinct classes. Making stream-of-consciousness lists might be handy approach to explore a topic. You just have to pass an easy procedure of authorization, click buy research papers, fill a simple purchase form and that's it! 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Symbolism and Allegory in Animal Farm - 1657 Words

Symbolism and allegory in three aspects of Animal Farm : Old major, The Windmill and The Seven Commandments George Orwell uses symbols throughout the novel Animal Farm to show how the upper class groups use manipulation to their advantage. Animal Farm in simple terms is the allegory of a revolution gone sour. Animalism, Communism, and Fascism are all the symbols which are used by the pigs as a means of satisfying their greed and lust for power. As Lord Acton wrote: Power tends to corrupt; absolute power corrupts absolutely† which is definitely the case. The author uses the animals, the windmill, and the seven commandments to symbolize the extreme power over the animals (workers commune). â€Å"Writers such as Jonathan Swift use allegory to†¦show more content†¦The proletarians have nothing to lose but their chains. They have a world to win. Workers of the world, Unite!†. Old Major leaves his animals with a similar message for revolution and to remind them of thi s goal, he teaches them the anthem Beasts of England which is continued to be sang for years after his departure. The animals willingly embrace Majors visionary ideals of socialism (animalism), but the pigs themselves gradually twist the meanings of his words through their regime. This is a symbol of the abuse in power from Stalin. Lastly Orwell makes the death of Major more realistic by adding elements from Lenins death ; the same way in which Lenins remains were put on show, Majors skull is also displayed to all the animals. The Windmill is a powerful object that is a symbol of both industry and the manipulation that existed by the pigs. Secondly the windmill is a symbol for Stalins(Napoleons) Five-Year plan. Just as The Windmill was promised to make the animals life easier, the Five-Year Plan was supposed to improve industry and in turn the working classs lives by increasing production and allowing the soviets to shorten the work-week. Just like the windmill, Stalins plan was a failure. This destruction of the windmill is symbolic for the failure of the Five Year PlanAfter the destruction of The Windmill, the Animals decided to build another one and in real-life, Stalin keptShow MoreRelatedPolitics And Language In Animal Farm, By George Orwell720 Words   |  3 Pagesdoes this through the many novels and essays he writes. Animal Farm, one of his better known pieces, depicts the hardships faced by a group of farm animals in an attempt to claim the farm that had been exploiting them for the entirety o f their lives. His fable is written as an allegory to comment on the Russian Revolution and to warn his audience of the corruption that entails power; he does this by using various literary devices, such as allegory and rhetoric, and a creative structure. Ultimately,Read MoreHow Has George Orwell Used Animal Farm to Present His View of Human Nature?789 Words   |  4 PagesGeorge Orwell’s Animal Farm is a satirical allegory through which he presents his cynical view of human nature. He uses the animal fable effectively to expose the issues of injustice, exploitation and inequality in human society. Orwell uses the allegory, Animal Farm, to present the story of The Russian Revolution and essentially express his opinions on the matter. By plainly exposing the unjust and corrupt system that is communism, Orwell is ultimately presenting his pessimistic view of humanRead MoreAnimal Farm is an allegory that was written by George Orwell that tells the story of the Russian800 Words   |  4 PagesAnimal Farm is an allegory that was written by George Orwell that tells the story of the Russian Revolution and the Soviet Union by using a great deal of symbolism. Three things that Orwell represented in his allegory were the leaders of the Russian Revolution/Soviet Union, the government, and even objects that were important to the Revolution. In Animal Farm George Orwell used his characters to represent the leaders of the Soviet Union and the people of Russia. Mr. Jones, the farmer whom the animalsRead MoreAnimal Farm Film Analysis838 Words   |  4 Pages This essay is a comparative analysis between the film and novel, Animal Farm. Animal Farm was written by George Orwell in 1943 and published on the 17th of August 1945. 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More knowledge of the author, his use of allegorical elements, themes, symbols, and the significance in the real world, allows the reader to get more out of this glanceRead MoreAnimal Farm Literary Analysis710 Words   |  3 Pageswriter of many novels and other literature, one of his most known is Animal Farm.This book is where Orwell’s political style as well as other techniques he used in his writing were used most. Animal Farm is about farm animals who are being neglected by their owner, and they decides to overthrow him and take control of their farm. However, that is only the the outer layer of the story, looking under the surface, this is an allegory detailing the Russian Revolution. The author wrote this novel in responseRead MoreAnimal Farm by George Orwell Essay876 Words   |  4 Pagesdifferent qualities. Animal Farm is an allegory, fable, and a satire. He made the characters in the novel relate to real people and events in history. 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He expresses the anthropomorphic characters of farm animals, and major events in Animal Farm such as the Rebellion and the constructionRead MoreSatire Of The Soviet Union1356 Words   |  6 PagesJacob Estes Mrs. Evans British Literature 20 January 2017 Orwell’s Animal Farm: Satire of the Soviet Union The Animal Farm book is a well-known novel that uses allegory and satire to make light of the Soviet Union during the mid-1940’s. The author George Orwell has been known for many famous and well know novels such as 1984, Animal Farm and Down and Out in Paris and London. George Orwell is the known author for these novels, but many don’t know that it was a stage name. The author’s real nameRead More Symbolism and Interpretation in Animal Farm Essay808 Words   |  4 PagesSymbolism and Interpretation in Animal Farm When Orwell published Animal Farm in 1945, a popular belief held that the Soviet Union was an honorable nation. Orwell hoped to write a novel that exposed the murderous truth of the Soviet System; he employed allegory to show a truth that remained unclear to many. As an allegory on early 20th Century Russia, ANIMAL FARM introduces its audience to a wide array of characters--each serving as a symbol. The table below provides a list of fictional

The Advantage of Living in Malaysia Essay Sample free essay sample

Traveling to a different state or analyzing abroad are really usual state of affairss presents. Many people consider migrating to Malaysia. There are two advantages of life in Malaysia which are the conditions is good and the other one is they can cognize many different civilizations. The most of import advantage of life in Malaysia is the tropical clime since it’s near the equator. The year-long warm and cheery clime offers a great life style. particularly for us. we can travel swimming and ascent. or wing to one of the many island. making everything what we want to make at exterior. Furthermore. life in Malaysia. we don’t worry about the natural catastrophe. For case. typhoon and temblor to go on is low. Malaya sits in the Pacific Ring of Fire exterior. For this ground. life in Malaysia the comfy conditions is suit us. The 2nd advantage of life in Malaysia is we can cognize more different civilizations. We will write a custom essay sample on The Advantage of Living in Malaysia Essay Sample or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page There are many cultural groups in Malaysia. include Chinese. India and so on. Malayan can talk at least two or even three linguistic communications. for illustration Malay. Chinese. India. we besides can pick up any other linguistic communications our illusion. However English is used widely in Malaysia. Furthermore. we can do many new friends from different state. As a consequence. life in a such widely distributed environment. Malaysia is easy accept us into our circle of friends and larn more cognition of the different civilization. In short. life in Malaysia is the best pick for everybody. The two chief advantages of life in Malaysia are the conditions is suited for us and we can larn more different civilizations. Therefore. if you consider migrating. Malaysia is the first pick for you.

My Writing One Day Essays - , Term Papers

My Writing: One Day The one day of my summer vacation that I would love to relive would be this wonderful invigorating night. It all started out as I was sitting on a grassy knoll, I could tell that it was spring time from the cool breeze that was blowing through my hair, and the smell of fresh flowers all around me. The clouds were pastel colors, and it looked as if an artist had taken a paint brush to a canvas and made a beautiful masterpiece. As the sunset the colors faded, and the night sky looked the deepest blue my eyes have ever seen. The stars were dancing across the sky, and the man on the moon had an angelic grin as if the stars were there for his entertainment. I looked around me and it seemed as if this perfect world of wonderful aromas and glorious sites never ended. I knew I had to go, but I would return there someday. Than as I opened my eyes, I realized that my day dream was nothing but a fantasy. Even though in my dreams I still have the vision of this place...this place which I am still in search of...in reality Bibliography none Poetry Essays